- Positiv
- 86%
- Neutral
- 2%
- Negativ
- 12%
Google- 687 Bewertungen
GoLocal- 7 Bewertungen
Facebook- 1 Bewertung
Bewertungen
Good staff who patiently answer your queries and suggest you the best possible plans as per your need. Marcel Freund was especially helpful addressing all my questions and doubts.
Die Filiale kann ich nur weiterempfehlen . Kundenorientiert , kompetent und eine sehr schnelle Lösung für mein Problem gefunden. Bedanke mich beim ganzen Team , vor allem beim Auszubildenden K.Ö . Wurde als Kundin sehr gut beraten .
Sehr zuvorkommend, kompetent und freundlich. Beste Entscheidung direkt hinzugehen.
Ich bin durch Zufall in diese Filiale geraten, weil ich eh am Alex war und finde, dieser Shop hat zwei ganz besondere Vorteile: Die Lage und die Mitarbeiterin Frau R.-Meyer. Meine Anliegen waren recht zeitraubend und mit einer Engelsgeduld und Ruhe und Freundlichkeit hat sie mir schon vor zwei Jahren geholfen und jetzt auch wieder. Ich bin schon etwas älter und wirklich dankbar, weil ich gemerkt habe, dass hier die Bedürfnisse von Kunden im Mitte…
Old german manager-looking guy was very dismissive. Told me to come back in 30 minutes because their system was still offline, when i went there at 10:10(it opens 10:00, so how would the system be offline?) But fine, it can happen. I came back in 30 minutes as he said and another staff told me to call a kundenservice center when i was literally at the shop. They're literally denying service. Looking at other reviews, i cant help but think they're…
Ich danke mich für die tolle Beratung und Unterstützung von Frau Baur. Sie hat mich sehr weitergeholfen, sehr geduldig und ruhig. Ist ein Besuch wert :)
Vielen Dank an Frau Baur in der Vodafone-Filiale am Alexanderplatz! Sie war super freundlich, hilfsbereit und hat mein technisches Problem sofort gelöst. Top Kundenservice!
Quite racist behavior asking me to first learn German and then come to the store. Every other Vodafone shop I have been to in Berlin I have had very good customer service except for this one at Alexanderplatz. I suggest everyone to go to the next closest one at Alexa Mall, they have very helpful employees.
I want to give a huge shoutout to Andreas from the Vodafone store in Alexanderplatz! He was the sweetest and most helpful person. I had been struggling to set up a direct debit for my home internet, and after visiting multiple Vodafone stores in Berlin where no one wanted to assist me due to my limited German, Andreas went above and beyond to help. He was patient, kind, and made the process so smooth. Thank you so much, Andreas, for your incredib…
Horrible customer service here. These people do not understand anything. Will not help you.
Went to the store yesterday (30.11.2024) at lunchtime for a consultation. Absolutely dissatisfied with the level of service. The consultant who met me at the door was immediately rude, as I spoke English. I always thought that the times of Nazism were over, but not everyone does. My mood was ruined immediately. I will never go back to this store again, although I used to go there often. That's besides the fact that I'm a vodafone customer. Please…
I went there for a repair service. Very friendly and helpful staff. Repair was quick and effective. I got the service appointment in short notice but one can go without it. I strongly recommend the repair service of Vodafone. They can also repair phones without Vodafone contract
The staff was in charge to take care of my issue was doing his job perfectly.he explained every detail patiently and he answered everything that was needed.If I’m not wrong his name is pschiller.