MINI-Händler Bewertungen & Top Anbieter in Düren

Adrian P auf

Google

Großes Dankeschön an Herrn Grandoch für die unkomplizierte Hilfe und Bearbeitung

Ana D auf

Google

An extremely bad experience with this company!!! I’ve managed the purchase from the Düren offices of an BMW 430i for a car dealer in Italy. The car was picked up on 28th November 2024. It’s common praxis for export sale to keep the VAT as deposit till the car gets at destination and the buyer sends by email the confirmation of delivery form, signed and stamped. After 10 days as confirmed by them, the deposit should’ve been refunded. The delivery document was emailed to them on 5th of December 2024. TILL THIS DAY, 2 MONTHS AFTER, THE CAR DEALER THAT PURCHASED THE CAR DIDN’T GOT THE DEPOSIT REFUND!!!! On top of this they don’t give us any explanation on why is this happening. They stopped answering my emails and phone calls. We tried solving this through the BMW HEADQUARTERS CUSTOMER SERVICE too, but useless to say nothing was solved. I need to point out that we had many many delays and problems with all the purchase process. Very unprofessional!!! All it’s documented by many exchanged emails. At this point the car dealer in Italy will have to make an official fraud complaint with the German police.