Renting an apartment through this platform was a smooth and hassle-free experience. Everything moved quickly, and my booking manager, Goran B., was incredibly helpful throughout the entire process, ensuring everything went perfectly. I’ll definitely use Wunderflats again once my contract ends.
Thank you, Wunderflats, and thank you, Goran B.!
It was very easy to use internet page. I could find what I need. And account manager Jana Ladwig was very helpful and nice. Danke für Eure Hilfe und Interesse.
Dear Ersin,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Wunderflats. If there's anything more we can do for you, don't hesitate to reach out.
Best regards,
Team Wunderflats
Suncica was very helpful! Expensive service, but quick and easy.
Dear Laine,
Thank you for your feedback! We're happy to hear that Suncica was able to support you effectively and help make the process smooth. We understand your thoughts on the service fee—it’s meant to ensure a secure and streamlined rental experience, and we’re glad to know it paid off in your case.
Wishing you a wonderful time in your new home!
Best regards,
Team Wunderflats
Great service to find furnitured apartment in super busy cities like Berlin. Fast, clear service with english language support and documentation. I found my apartmet here just in 4 days.
Dear Alexander,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were able to find your apartment so quickly and that our service met your expectations. We strive to provide clear and efficient support, especially in busy cities like Berlin, and it’s great to know that it worked well for you.
Wishing you all the best in your new home!
Best regards,
Team Wunderflats
Dear Alan,
Thank you so much for your kind feedback! We’re glad to hear that your experience with Wunderflats was a positive one. If there’s anything else we can assist you with, feel free to reach out.
Best regards,
Team Wunderflats
Amabilidad y soporte excelente
Dear Nikolai,
Thank you for your kind words! We're glad to hear you felt well-supported and welcomed throughout the process. That’s exactly the experience we want to create for everyone using Wunderflats.
Wishing you all the best in your new place!
Best regards,
Team Wunderflats
Sehr nette Kundenberater, die schnell helfen.
Hallo Becky,
Vielen lieben Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice so zufrieden waren. Unser Team gibt täglich sein Bestes, um schnell und freundlich zu unterstützen - umso schöner, dass das bei Ihnen so angekommen ist.
Viele Grüße
Team Wunderflats
Dear Ido,
Thank you so much for the 5-star rating! We're happy to know that you had a positive experience with Wunderflats. If there's anything more we can do for you in the future, we're just a message away.
Best regards,
Team Wunderflats
Dear Tony,
Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with Wunderflats. If there's anything else we can do to make your stay even better, don’t hesitate to reach out.
Best regards,
Team Wunderflats
Thanks to this agency, I was able to find a great apartment in Berlin for May 2025. The support I received throughout the process was outstanding, especially from Goran, whose help was truly exceptional. He was kind, attentive, and always ready to assist. I’m very grateful for the smooth experience and would definitely recommend their services to anyone looking for a place in Berlin!
Dear Tom,
Thank you so much for your wonderful review! We're thrilled to hear that Goran was able to provide you with such exceptional support during your apartment search. It’s great to know that your experience was smooth and that you’re satisfied with the service. We truly appreciate your recommendation, and we're confident you'll enjoy your stay in Berlin!
Best regards,
Team Wunderflats
They charged me 250€ agency commission while I did not book the apartment.
Dear Louis,
Thank you for sharing your feedback. We understand your frustration regarding the service fee, and we’d like to clarify the situation.
The service fee of €250 is a one-time fee charged once a landlord accepts your request and you decide to move forward with the booking. This fee covers the service provided by Wunderflats to secure the rental and facilitate the process, even if the booking is not finalized. Unfortunately, as stated in our terms, the service fee is non-refundable if you decide not to proceed with a specific apartment after confirming your intention to book.
However, if the cancellation was due to an issue with the landlord or Wunderflats, we would be more than happy to review your case and assist you further. Please reach out to our support team at support@wunderflats.com, and we will look into the matter and guide you through the next steps.
We appreciate your understanding and hope we can resolve this to your satisfaction.
Best regards,
Team Wunderflats
Dear Hyoung,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Wunderflats. Your satisfaction means a lot to us, and we’re happy that we could assist you in finding your perfect place.
If you need any further help or have any questions in the future, feel free to reach out.
Best regards,
Team Wunderflats
Dear Philippe,
Thank you for sharing your feedback. We are sorry to hear about your disappointing experience. We strive to provide a seamless and helpful service, and we regret that we fell short of your expectations.
Could you please contact us at support@wunderflats.com so we can look into your case and address your concerns directly?
We value your input and hope to resolve this matter to your satisfaction.
Best regards,
Team Wunderflats
I had a great experience working with Wunderflats, especially with their agent Isidora. She was friendly, professional, and always quick to respond to my questions.
Dear Siavash,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Wunderflats and that Isidora was able to assist you so effectively. Your satisfaction is important to us, and we truly appreciate your feedback.
If you ever need any further assistance, don’t hesitate to reach out. We look forward to helping you again in the future!
Best regards,
Team Wunderflats
Efficient and easy process to request and book, excellent customer service, quick response. Service fees are reasonable and a definite value for money. I very highly recommend this service! Great job, Wunderflats Team!
Dear Marina,
Thank you so much for your fantastic review! We’re delighted to hear that you had an efficient and smooth experience with us. It's great to know that you found our customer service quick and helpful. We truly appreciate your recommendation and your recognition of our service fees.
We look forward to assisting you again in the future. Thanks again for choosing Wunderflats!
Best regards,
Team Wunderflats
Meine Erfahrung mit Wunderflats war hervorragend! Die Plattform ist benutzerfreundlich, der Mietprozess einfach und die Kommunikation schnell.
Ein großes Dankeschön an Jana Ladwig für ihre professionelle und freundliche Unterstützung – stets hilfsbereit und engagiert. Absolut empfehlenswert! 🌟
Hallo Artemis,
vielen Dank für dein tolles Feedback! Es freut uns sehr, dass du mit unserer Plattform und dem Mietprozess so zufrieden warst. Jana wird sich bestimmt über deine freundlichen Worte freuen – wir sind stolz, so ein engagiertes Teammitglied zu haben.
Vielen Dank für deine Empfehlung und wir hoffen, dich auch in Zukunft bei deiner Wohnungssuche unterstützen zu dürfen!
Viele Grüße
Team Wunderflats
It was an excellent experiment for me. The apartment is great the employees are very helpful and friendly.
Hello Hala,
Thank you for your fantastic feedback! We're so glad to hear that you had an excellent experience with Wunderflats and that you're happy with both the apartment and the support you received from our team. It’s great to know our efforts made a positive impact on your journey.
If you need any assistance in the future, we’re here to help!
Best regards,
Team Wunderflats
Isidora was the one that did this. Terrble customer service. Wouldn't help with how to make the payment. I didn't know how to and she wouldn't help. Go with another service!
Dear Michael,
Thank you for your feedback. We’re sorry to hear that you had trouble with the payment process. Our team is usually very responsive when it comes to assisting with payment issues, so we’d like to understand more about your situation. Please reach out to us at support@wunderflats.com so we can help resolve this matter.
Best regards,
Team Wunderflats
Great platform. Have been renting several places for the last 4 years with the help of Wunderflats.
Had some issues with landlords not paying back my deposit in time. The people at Wunderflats helped me out on both occasions.
Only downside: servicefee is a bit high.
Thank you for your kind review and for being a loyal customer over the past four years! We’re glad to hear that our team was able to assist you with the issues regarding your deposit and ensure everything was sorted out. We truly value your feedback, and we’ll keep working on improving our services.
We understand your concern about the service fee and appreciate your input.
Best regards,
Team Wunderflats
Excellent Service!
Wunderflats made finding a home in Germany easy and stress-free. Special thanks to Suncica Vujicic for her exceptional help--responsive, professional, and truly dedicated.
Thanks to her, I’m happily settled!
Dear Satyajeet,
Thank you for your wonderful feedback! We're so happy to hear that your experience with Wunderflats was stress-free and that Suncica was able to provide exceptional support throughout the process. We're thrilled that you're now happily settled in your new home!
Best regards,
Team Wunderflats
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