Lederwaren Hetzenecker

The female staff provided very poor service. I came with the intention to buy a bag, but she thought I was a thief. She snatched the bag from my hand. I was just holding one bag while going to look at another one, and my boyfriend was still in the store. The female staff spoke German, which I didn’t understand, and she made an unpleasant facial expression. Was it because I’m Asian that she thought I would steal the bag? There was also a male staf

昨天下午去這間店尋找有否合適的行李箱。 一位金髮女性白人服務人員知道我在找非中國製的行李箱時，簡短的對話之後就離開；我繼續尋找有否非中國製但其他國家製造的箱子，她繼續在注意我。 後來她的同事來問我「需要幫忙嗎？」，我正要開口時，她叫出他的名字，說Nein,然後用德語阻止他為我服務，說了之後還大聲嘲笑我；這是我在德國遇到的最惡劣、沒品的行為！

Never advise anyone

Atendimento horrível.

Spontankauf. Sehr gute Beratung

自從RIMOWA被LV收購後 似乎只有在直營店買得到了 店內似乎沒硬框胖胖箱 如果要找這品牌 或這箱型 或許可以不用白跑一趟

沒有賣Rimowa了！

Bad service and quality. When trying to get a bad quality product replaced/fixed I was very rudely rejected even though they explicitly sold it with warranty. Edit: The store owner filed a complaint against this review claiming they don't know me, which is not surprising given this is a cash only walk-in business. I recommend investing into service and communication training of your employees + a better warranty policy instead of lawyer.