Unterkunft für Selbstversorger Bewertungen & Top Anbieter in München

Andrin B auf

Google

Wir (mein Sohn und ich) haben zwei wunderbare Tage hier verbracht. Das Personal war ausgesprochen hilfsbereit und zuvorkommend.

Juraj M auf

Google

Hi Locke, We had an apartment booking for 2 days, from September 25th to 27th. The stay was more or less fine, nothing significant to complain about. However, the issue is that my personal information was stolen, either from Booking.com or from MEWS (the PMS you use at your property). To be more specific, the hacker had access to: My name My phone number The dates of my stay Of course, the hotel name The hacker contacted me on September 24th, and to be honest, I received an email from the hotel (which went to my spam folder) on September 25th blaming Booking.com for the issue. By that time, the hacker had already contacted me via WhatsApp. Here is part of the email I received: Dear guest, We are writing to inform you of an attempted phishing scam targeting guests who have booked their stay at WunderLocke. Some guests have received WhatsApp messages that appear to be from WunderLocke, instructing them to follow a link and enter their card details to avoid their reservation being canceled. These messages are fraudulent. Do not engage with them, as we would never ask for customer card details via WhatsApp. If you received such a message and have provided your card details or any personal information, please contact your bank to cancel the relevant card and follow their guidance. We encourage you to report these messages via WhatsApp, and you can find instructions by following this link. At this stage, we understand that only customer contact information hosted on Booking.com has been compromised, unless customers clicked on the link in the WhatsApp message and entered further details. If this applies to you, please also contact Booking.com’s Customer Service Team to report the incident. ================================================= It is true that Booking.com did not allow me to post a review. Their reasons were: Sorry, you can no longer leave a review for this property. This could be because: You have three months to complete your review. After that, your review invitation expires. You didn’t stay at the property. Only guests who stayed at the property can leave a review. And of course, we did stay, and it’s only been two weeks since our check-out. ================================================== I also sent a review directly to the hotel about a week ago, requesting at least an update on how the investigation ended, but I have yet to receive any reply. =================================================== As a hotelier myself, I’m concerned about how this situation is being handled. It makes me wonder who is actually responsible. The hotel is not responding to my review (it would be nice if they at least wrote back to say the investigation is ongoing and they’ll provide updates when they have more information). Or booking.com because it didn't let my write the review? Dealing with large corporations like Booking.com is incredibly frustrating—it feels like talking to a brick wall. But in the end, someone has to be held accountable. At end i did not fall for the hacker request (maybe because i work in hotel industry) so no harm on my site. Good luck.