Hey J.A. F.,
Bummer to hear we didn't totally rock your world this time around. But we're stoked you dug our rooms - we've put a lot of thought into making them comfy and stylish.
As for the location and services, sorry if they didn't meet your vibe. We're all about creating experiences that make people feel right at home. Maybe our location is a bit off the beaten path for some, but we believe it adds to the unique charm of Munich.
Remember, though, that the heart of Nena Apartments München City lies in the people who stay with us. So, we hope you'll give us another shot and we can turn that average experience into something pretty epic.
Lovely regards
Nena Apartments
Cuando uno escoge un apartamento por delante de un hotel es porque se quiere sentir cómodo y cómo en casa, por desgracia en Nena Apartments esto no sucede.
El día de la llegada se suponía que recibiríamos un correo con el código de la habitación pero este no fue enviado hasta que no llamamos. Tras la llamada nos mandaron un correo pero sin el codigo. Tuvimos que llamar 3 veces más hasta que finalmente nos mandaron una foto con dos códigos. En las…
Vorweg - unser Zimmer war sehr schön und auch sauber. Die Lage ist perfekt, der Stadtteil ist etwas ruhiger, man ist trotzdem nah genug am Geschehen.
Leider merkt man deutlich, dass alles andere noch nicht gut läuft. In unserer ersten Nacht gab es zwei Fehlalarme der Feuermelder, ziemlich erschreckend. Unser Fernseher funktionierte gar nicht, ein Rollo ging nicht hoch, das andere nicht runter. Zweimal kam ein Mitarbeiter zu uns, guckte in unser Z…
Hallo Melissa,
Es tut uns leid zu hören, dass dein Aufenthalt bei uns nicht ganz nach deinen Vorstellungen verlaufen ist. Wir schätzen dein Feedback und es freut uns, dass du unsere Zimmer und die Lage schätzt.
Was die genannten Herausforderungen angeht, hoffen wir, dass wir diese in Zukunft verbessern können. Unser Ziel ist es immer, den Gästen einen angenehmen und sorgenfreien Aufenthalt zu ermöglichen.
Wir danken dir für deine Geduld und hoffen, dass du uns in der Zukunft noch einmal die Chance gibst, dich von unserer Gastfreundschaft zu überzeugen.
Liebe Grüße,
Nena Apartments
Ich kam am Anreisetag abends an meinem Zimmer an und musste zuerst eine mangelhafte Reinigung feststellen. Da dies auch mein Bett betraf, wäre für mich eine dringliche Nachreinigung zwingend notwendig gewesen. Daraufhin habe ich kurzfristig eine Beschwerde per Mail eingereicht, welche jedoch während meines Aufenthaltes nicht bearbeitet wurde. Da es in diesem Standort keine Rezeption gibt, gabs es für mich keine weiter Kontaktmöglichkeit zu dem Pe…
Hallo Anna,
Es tut uns wirklich leid zu hören, dass dein Aufenthalt bei Nena Apartments München City nicht deinen Erwartungen entsprochen hat. Sauberkeit ist für uns von größter Bedeutung und wir legen großen Wert darauf, dass sich unsere Gäste rundum wohl und sicher fühlen. Das von dir beschriebene Erlebnis entspricht definitiv nicht dem Standard, den wir anstreben.
Wir bedauern zutiefst, dass wir deine E-Mail während deines Aufenthaltes nicht bearbeiten konnten und dass du Schwierigkeiten hattest, Kontakt mit unserem Personal aufzunehmen. Das ist nicht der Service, den wir unseren Gästen bieten möchten.
Wir nehmen deine Kritik sehr ernst und werden sie nutzen, um unsere Dienstleistungen zu verbessern. Wir hoffen, du gibst uns die Chance, dich bei deinem nächsten Besuch in München von unserer Qualität zu überzeugen.
Liebe Grüße,
Nena Apartments
The location was good, a short walk from the tram and with a Lidl, bakeries, and pubs nearby. It's just inside the Mittlere Ring, so it's possible to park your car a 10-minute walk away with 11€ for a day in a safe area.
The apartment is very nice and well-equipped, but with some shortcomings.
For example, the soaps provided were used and empty, the bed was missing a mattress protector and the mattress was dirty.
We found the front door a little confusing to operate in the beginning with there being two electronic locks but we managed in the end! Maybe clearer check-in instructions for this would be helpful for future guests. Customer service on the phone was great and super helpful, especially as we were English and regrettably didn't speak much German.
I loved staying in this studio, it had virtually everything I needed from a kitchen for our 7-night s…
Hey Juliet,
Your detailed feedback is super cool! We're stoked that you loved our studio and that our tea and coffee hit the spot. We hear you about the front door and the kitchen appliances, we'll look into making things clearer for the adventurous souls like you.
More bin bags, got it! Thanks for the heads up and we're glad you sorted it all out in the end.
We're thrilled that our location was perfect for your adventure and that you found some local gems like Augustiner Bräustuben and the nearby LIDL. We can't wait to have you back for your next Munich visit.
Lovely regards,
Yours Nena Apartments Team
There is no reception, everything is digital, but it works very well, on the day of arrival we received codes on the email address. The Hotel is very new and in a perfect condition. The location is close to the city center and the street is nice, there are bakeries and beautiful cafes nearby. In the studio we booked there was every that can be needed, also different utensils for cooking. After check out I was contacted by the hotels team and was…
Hi Viktoria,
How wonderful to hear that you had a digital smooth-sailing experience with us. It's music to our ears knowing you enjoyed our fresh, perfectly located hub and found our studios to have everything you needed, even for a cooking spree!
It's pretty sweet that you found our neighborhood charming with its bakeries and beautiful cafes. We hope they made your mornings a bit brighter and your coffee breaks a bit sweeter.
Your satisfaction is what we're all about, so hearing you say that you're very satisfied with your stay just made our day! We're always here for a chat, even after check-out, because we genuinely care about your experience.
Looking forward to welcoming you back soon!
Lovely regards,
Yours Nena Apartments Team
Sehr schönes und gemütliches Ambiente.
Habe mich sehr wohl gefühlt.
Werde auf jeden Fall wieder kommen
Hey Pati Lama,
So stoked to hear you dug the atmosphere and felt comfortable at our place! That's exactly the vibe we're going for.
Can't wait to welcome you back. Till then, take care and keep smiling!
Lovely regards,
Yours Nena Apartments Team
Zimmer super toll, mit allen was man braucht. Unkomplizierter check in und check out.
Super Lage, direkt bei der Theresienwiese.
Hey there Holger,
Cheers for the awesome review! We're over the moon to hear that you found our rooms to your liking and the check-in/check-out process a breeze. And yeah, being next to the Theresienwiese is pretty cool, isn't it?
Hope to see you back on your next adventure!
Lovely regards,
Yours Nena Apartments Team
Hey Shiella,
Awesome to hear you had a stellar experience at Nena Apartments! It's music to our ears that our rooms, location, and services hit the sweet spot for you. We're all about creating memorable stays for our guests.
Keep us in mind for your future trips, we'd be stoked to have you back!
Lovely regards,
Your Nena Apartments Team
The property is situated in a central location and offers welcoming accommodation.
Hey Bajro,
Stoked to hear you enjoyed your stay with us and found our location super convenient. It's our mission to provide a warm and inviting atmosphere for all our guests.
Remember, next time you're in town, Nena Apartments is ready to welcome you with open arms.
Lovely regards,
Your Nena Apartments Team
Super Unterkunft, Zentral gelegen.
Digitaler Check In läuft problemlos.
Zimmer geräumig, sauber und Top ausgestattet.
Hey Eric,
You've nailed it! We love that you enjoyed your stay and found our digital check-in seamless. It's so cool to hear that our rooms hit the mark too - clean, spacious, and well-equipped, just as we like them!
Remember, Nena Apartments is always here to offer you a centrally located, comfy stay whenever you're in town.
Lovely regards,
Your Nena Apartments Team
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