Verteilung der Bewertungen

Positiv
80%
Neutral
0%
Negativ
20%
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86 Bewertungen
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Tobias H

I love i Live! It´s a great community, first and foremost because of Martin, Isabel and Manu who keep this place perfectly running. Also there's fantastic amenities such as the soccer court, garden, gym...

Antwort des Unternehmens
Olá Tobias! 👋 Thank you so much for your 5⭐ rating! It's great to see that you feel comfortable with us. Keep having a great time and enjoy your stay! See you soon! Até logo! ! ❤ Your Customer Experience Team
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Louis B

Antwort des Unternehmens
Olá Luis! Deine 5⭐-Bewertung macht uns sehr glücklich! Schön, dass du dich bei uns so wohl fühlst. Hab weiterhin eine tolle Zeit! Bis zum nächsten Mal! Abracos! ❤ Dein Customer Experience Team
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Daniel

Die Lage verspricht ein hohes Maß an Lebensqualität. Bus/ Bahnstation sind lediglich 5-10 min (Fußweg) entfernt. Vor Ort lebt eine sehr intakte Community, die das Finden von neuen Freundschaften erleichtert. Spezielle Events (Partys zu besonderen Anlässen, Bsp.: Sommerparty; Partys zum Einzug-/ Auszugszeiten) unterstützen da zusätzlich. Vor Ort regeln Manu (Community Managerin) und Martin (Facility Manager) das Zusammenleben. Beide habe ich als s…

Antwort des Unternehmens
Olá Daniel! Vielen Dank für deine ehrliche Bewertung! Es bedeutet uns sehr viel, dass du grundsätzlich zufrieden bist. Wir haben die angesprochenen Punkte intern aufgenommen und versuchen uns auch hier weiter zu verbessern. Genieße weiterhin deinen Aufenthalt bei uns! Bis bald! Até logo! ❤ Dein Customer Experience Team
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Goauld 5

The washing machines are ALWAYS broken, they only accept coins (no change machine available) AND they steal your money. Currently only 2 machines are working for over 200 residents. The company does not communicate what (if anything) is being done about this. Absolutely unacceptable for the price you pay per month. There are also issues with the internet stability. I would avoid here until the management can sort out these constant issues.

Antwort des Unternehmens
Olá Amigo! Thank you for taking the time to share your concerns with us. We truly understand the frustration and inconvenience caused by the issues with the washing machines and internet stability you've encountered. Please be assured that we take these matters very seriously. It's important to note that both the washing machines and internet services are provided by external suppliers, and although we have limited control over their operations, we are committed to addressing any issues as swiftly as possible. Upon receiving any reports of malfunctions or service disruptions, we promptly work towards resolving the problems and liaising with our external partners to ensure they are rectified. While we acknowledge these challenges may cause discomfort, we also believe that the overall quality and experience of living in our establishment offer substantial value beyond these occasional hiccups. We hope you can see these issues in the context of the broader range of services and amenities we strive to provide. Abracos, your Customer Experience Team
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Miss M

Antwort des Unternehmens
Olá Amiga! 😄 Vielen Dank für deine 5⭐-Bewertung, darüber freuen wir uns sehr! Wir werden dir natürlich bei all deinen Anliegen zur Seite stehen und sich darum kümmern, dass du dich weiterhin so wohlfühlst❤ Abracos, deine Customer Experience
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mehdi d

Antwort des Unternehmens
Olá Mehdi! 😄 Vielen Dank für deine 5⭐-Bewertung, darüber freuen wir uns sehr! Wir werden dir natürlich bei all deinen Anliegen zur Seite stehen und sich darum kümmern, dass du dich weiterhin so wohlfühlst❤ Abracos, deine Customer Experience
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B K

👍👍

Antwort des Unternehmens
Olá Amigo! Thank you so much for your 5⭐ rating! It's great to see that you feel comfortable with us. Keep having a great time and enjoy your stay! See you soon! Goodbye! ❤ Your Customer Experience Team
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rafael g

Antwort des Unternehmens
Olá Rafael! 👋 Deine 5⭐-Bewertung macht uns sehr glücklich! Schön, dass du dich bei uns so wohl fühlst. Hab weiterhin eine tolle Zeit! Bis zum nächsten Mal! Até logo! ❤ Dein Customer ExperienceTeam
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Richard W

Im Living here since summer and I love it. In the heart of cologne you get everywhere within 10 minutes. The modern apartments look really good and u feel at home. Also the community is really kind and there are a lot of people that help you if you need something. The community manager Isabel is sooooo kind and always in a good mood, she helps you with everything and she’s also the one who plans the events at ilive. The events are really good and…

Antwort des Unternehmens
Olá Richard! 👋 Thank you so much for your 5⭐ rating! It's great to see that you feel comfortable with us. Keep having a great time and enjoy your stay! See you soon! Até logo! ! ❤ Your Customer Experience Team
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Angela J

Antwort des Unternehmens
Olá Angela! 👋 Your 5⭐ rating makes us very happy! Nice to know you're feeling at home with us. Continue to have a wonderful time! Abracos! ❤ Your Customer Experience Team
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Reihaneh T

Antwort des Unternehmens
Hello Reihaneh! 👋 Thank you so much for your 5⭐ rating! It's great to see that you feel comfortable with us. Keep having a great time and enjoy your stay! See you soon! Abracos! ❤ Your Customer Experience Team
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Ingrid A

Gute Arbeit des Facility Manger-Teams

Antwort des Unternehmens
Olá Ingrid Herzlichen Dank für deine 5⭐-Bewertung! Es bedeutet uns viel, dass du zufrieden bist. Genieße weiterhin deinen Aufenthalt bei uns! Bis bald! Até logo! ❤ Dein Customer Experience Team
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Ann S

Antwort des Unternehmens
Olá Ann! Großartig, deine 5⭐-Feedback zu sehen! Wir sind froh, dass du eine gute Zeit hast. Bleib entspannt und genieße jeden Tag! Bis bald! Tschüss! ❤ Dein Customer Experience Team
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Philip A

Antwort des Unternehmens
Olá Philip!✌ Super, deine 5⭐-Rückmeldung zu bekommen! Wir freuen uns, dass du eine gute Zeit bei uns hast. Bleib fröhlich und genieße jeden Moment! Bis bald! Até logo! ❤ Dein Customer Experience Team
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Gabriel

Antwort des Unternehmens
Olá Gabriel 👋 Vielen Dank für deine 5⭐-Bewertung! Es ist toll zu sehen, dass du dich bei uns wohlfühlst. Weiterhin viel Spaß und genieße deinen Aufenthalt! Bis bald! Até logo! ❤ Dein Customer Experience Team
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Valeriia V

I do live this place! The personnel is really friendly! 🥰

Antwort des Unternehmens
Olá Valeriia! 👋 Your 5⭐ rating makes us very happy! Nice to know you're feeling at home with us. Continue to have a wonderful time! Abracos! ❤ Your Customer Experience Team
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Luis T

Laundry too expensive, but great community and facility managers

Antwort des Unternehmens
Olá Luis! ✌ Heartfelt thanks for your 5⭐ rating! It means a lot to us that you're satisfied. Keep enjoying your time with us! See you soon! Até logo! ❤ Your Customer Experience Team
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Xueting W

I’ve spent wonderful three and half years in I Live Köln and I can only recommend it. The building is new and the apartments are nicely decorated with high-quality furnitures. Above all, we have the best community manager Isabel who is always there to help no matter what. Thank you I Live Köln and Isabel 🤍

Antwort des Unternehmens
Olá Xueting!✌ Thank you so much for your 5⭐ rating! It's great to see that you feel comfortable with us. Keep having a great time and enjoy your stay! See you soon! Até logo! ❤ Your Customer Experience Team
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asmarino s

Antwort des Unternehmens
Olá Asmarino! 👋 Your 5⭐ rating makes us very happy! Nice to know you're feeling at home with us. Continue to have a wonderful time! Until next time! Abracos! ❤ Your Customer Service Team
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Alexandra B

Unfair Contract Termination and Poor Treatment at I-Live Accommodation Building I recently had an incredibly disheartening experience with I-Live Accommodation Building, and I feel compelled to share my negative review. Although it may not be technically considered an eviction, the last-minute decision not to renew my contract had a similar impact, leaving me feeling abandoned and mistreated. Despite having been a resident for just over 2 years…

Antwort des Unternehmens
Olá Alexandra, Thank you for taking the time to share your experiences with us. We deeply regret that your stay at our facility did not meet your expectations and we apologize for any inconveniences this has caused. At i Live, we place great importance on transparency and respect towards our residents, which is why we take your criticism very seriously. We want to clarify that all decisions regarding contract renewals are made following certain criteria and processes, which we believe to be fair and transparent. These include a rotation system that we have in place to provide equal opportunities for as many people as possible to access our accommodations. Exceptions to the rotation rule exist and involve an assessment, regrettably, in your case, the qualifications for these exceptions were not met. We apologize if there has been any confusion regarding this in your case, and we will strive to communicate these processes more clearly in the future. Regarding your experiences with our team, we want to apologize if you have felt disrespected in any way. This is not our intention, and we will internally review the points you mentioned to ensure such incidents do not reoccur. We are grateful for all feedback as it helps us to improve our services and our interaction with our residents. Abracos, Your Customer Experience Team
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