Hotel Bewertungen & Top Anbieter in Ratingen

MrSiggi P auf

Google

Haben das Restaurant besucht. Sehr schön. Super freundliche Leute dort. Wir werden wiederkommen...

L auf

Google

This was a really bad experience for me and my friends. 1-the lady on the first day said breakfast was included when we asked. If you don't speak English well enough to understand that question, have a piece of paper that says it. 2-reaaaaally bad bed. I found it imposible to sleep. They are small with small bedding (no extra blankets) and the pillows are from 1995 at least.

Dararat M auf

Google

Lieblingsort :) so familiär, so schön und so gemütlich.

nikolauzi auf

Google

I used to be a regular guest at this hotel for c. two years. The location for me is perfect and the staff is really friendly. Breakfast is good. Those are the reasons I've been always relaxed with the shortcomings, which are: - Their website's booking tool repeatedly did not work, which was in particular difficult when the really nice booking agent (a woman) is out of office: the guy then picking up in her absence is unable or willing to help: "use the website"... Well, I used then booking.com - The state of the rooms is poor. From broken tiles in the bathrooms, scatches on walls, clogged drains or loose sockets, shower wall handles, etc.: There is a huge maintenance backlog - Noise isolation is non-existant: Over the time of my stays, I have been woken up by my room neighbor snoring, "fun times" the couple in another room had, noises from people talking on the hallway and one time I felt like being in the same bathroom as the guy next to me using the toilet. Just the smell was missing. And no, I'm not a light sleeper. - Cleanliness is mediocre quality at best: stained mirrors, toilet paper in the toilet bowl that hasn't been flushed (I guess cleaning leftovers?), and more - There is a bed bug problem: This was the final nail on the coffin: after having reported it once, I now have been bitten again by some bug. The instances happened in different rooms. This is unacceptable. I wish they would improve on this, even if it raises the price a bit. It doesn't make sense to be that cheap while failing on basics. Edit: proof of stay added (invoice and photo of self check-in)