Großhändler für Fisch und Meeresfrüchte Bewertungen & Top Anbieter in Berlin

Sylvia O auf

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Super Auswahl, versierte und freundliche Mitarbeiter:innen und oft gute Angebote, die Kundenkarte lohnt sich, allein schon für den 1. Montag des Monats, cash and carry Nachlass

AB L auf

Google

Check your receipt every time. We were €27.50 overcharged for the identical item on two separate occasions, and were met with an utterly unprofessional service. Upon calling the error out the second time, I was met with lengthy, defensive explanation for the error caused by their new system, complete denial of their erroneous service and criticism on me for not being “nice”about it. Trust me, when you’ve been ripped off twice for the same thing and had to wait 10 mins standing around the cashier for your refund with a crying baby, by a supposedly-premium supermarket, it’s not helpful nor reassuring to hear the managers rant to you about the new system causing errors and denying the erroneous service/accountability on the matter. I failed to get a response as to how they will improve or prevent this from recurring. Details below: ——————————————————————— We bought one lemon sorbet, among other grocery items, and got charged for the carton of 10. Happened twice within the interval of 2 months or so, for the same item. For the first occurrence, my husband went back in person to obtain refund in store after an email exchange. The second instance - I noticed and called it out in store. I didn’t get an apology, the cashier called her manager rolling her eyes that this has happened before and the manager asked if I wanted a receipt (of course, I do) and disappeared for a good ten minutes. I got the biggest dirty stare leaving the store by the manager. At home, we wrote about the incident following the email trail about the first occurrence of the overpayment. What we got in response was a lengthy, self-centered email about how their new system and temp staff are to blame (see below). There was no content on how Frische Paradies would improve or prevent this from recurring. And the suboptimal service was outright denied. What’s more, the following day we received two phone calls by different individuals, again explaining why this error took place. Which I found to be not at all productive, empathetic or customer centric. The second call I had with “the second highest person in charge”, Ricardo, he turned aggressive on me asking whether I’ve made a mistake in my life and how he is only nice to people that are nice to him. I am speechless, what an unpleasant transaction which proves this gourmet food service establishment to be lower than Edeka and Aldi in Moabit in terms of customer service and operation standards. Email from Frische Paradies: ——————————————————————— Guten Tag Herr xyz, ich verstehe Ihre Verärgerung und bitte vielmals um Entschuldigung. Solange wir aber mit dem neuen System arbeiten und auf Aushilfen oder Auszubildende an der Kasse angewiesen sind, werden sich diese Art Fehler leider nicht ausschließen lassen. Auch die Umständlichkeit der Gutschrifterstellung lässt sich momentan von uns nicht beeinflussen. Dass die Kassiererin unhöflich war, kann ich allerdings nicht bestätigen, auch hat die Gutschrift nichts mit einem vollen oder leeren Geschäft zu tun. Dies ist zu unserem Bedauern dem Prozess der Erstellung geschuldet. Sie dürfen versichert sein, dass wir dieses System auch nicht als sehr kundenorientiert empfinden, geben Ihre Kritik allerdings gern weiter. Wir hoffen Sie trotzdem weiterhin als zufriedenen Kunden in unserem FrischeParadies begrüßen zu dürfen.