Einkaufen & Mode Bewertungen & Top Anbieter in Flensburg

Milena M auf

Google

Super

joseph k auf

Google

Absolutely shambolic company. I really cannot emphasise to anyone to stay away from ordering from this company. My order took over 37 days to be delivered. Within that 37 day period I emailed asking for an update and was simply told “it will take 4-6 weeks to be dispatched and then more time after that to arrive” they also went on further to state I could see this written down on my invoice. Well this all didn’t sit right with me so I re looked over the invoices and the scant communication sent and saw actually the estimate delivery was within 6 days. I reconnected the customer service team to let them know the error and was fobbed off with an apology and stating it would still take more time. I really didn’t think this was good enough so asked for the complaints policy and this was never sent. So eventually after 37 days the item I ordered arrived and after all that time was damaged! You couldn’t make it up. As soon as I took the item off the delivery driver I immediately noticed it rattling about. Laying the box down I could see it was riddled with holes and tears some of which had been taped over other left. The item was just loose in a box. Not a single piece of packaging, it was really truly just thrown in a box. You couldn’t make it up, I waited 37 days for them to throw the item in the box and send it to me damaged. I contacted the customer service team again and they apologised and offered me £20 back but in all honesty with the £50 customs fees that you get charged it just didn’t make up for it at all. I pointed this out and was told the customs fees were not their fault (duh I didn’t say they were!) but the whole thing left a really sour taste in my mouth. The company are saying they will take it as a return but I’m sceptical they’ll be able to manage that as so far it’s taken them 2 weeks since I notified them of the damage to get back to me. Please heed the multiple poor ratings on Google and TrustPilot. They speak volumes about the poor service this company provides. It’s really not worth it. Any savings you might think are worth it will ultimately cost you more. Just stay away. This is a poorly run company and they have a very poor shipping team and customer service team.

Thomas P auf

Google

Sehr netter und kompetenter Ansprechpartner rund um alles in Bezug auf Gold. Völlig unkomplizierte Schätzung und Auszahlung!

Frank S auf

Google

Gute Auswahl und nette Beratung

Leif K auf

Google

Alle Schuhe angeblich nur einmal in jeder Größe vorhanden...ist toll wenn man größe 45 hat...

Jens auf

Google

Nettes Personal, gute Beratung

Mrsblueberry__ T auf

Google

Sehr unfreundliche Mitarbeiterin